We want happy clients, we want them to come back to zMarkup for more work and we want them to refer zMarkup to others.
We offer non-tangible irrevocable goods and services. Refunds are not issued once the contract is signed and the product is sent or service has been rendered. Once a payment is made, we do not provide refunds. If a project is canceled or postponed the terms of our contract are still in place and agreed upon funds are due.
All website design and development projects we agree to work on require a signed contract to begin. The web development contact clearly defines what we have agreed upon to be built, when it will be completed and the terms of payment. If you change the scope of the project, an addendum will be written up that will be signed and agreed upon the new terms.
All web design and development projects require a deposit to begin work. The amount of the deposit, any milestones and final payment are defined in the contract. Any payment made is non refundable. Once you sign a contract, we will have committed time into our schedule to dedicate to your project and are declining other work that we could be taking on.
By nature, code may have bugs in it. If something does not work properly, this does not entitle you a refund for the full project. We will gladly address the issue and do our best to resolve the situation.